a body of water with buildings and trees
Frequently Asked Questions

FAQs

General Information

What are the check-in and check-out times at Pines & Palms Resort?

Check-in at Pines & Palms Resort is at 4:00 PM, and check-out is at 11:00 AM.

Does Pines & Palms Resort offer early check-in or late check-out? Is there a fee?

Pines & Palms Resort offers a late check-out for a $50 fee.



What is the cancellation policy at Pines & Palms Resort?

Pines & Palms Resort's policy details can be found here.

Is the front desk staffed 24 hours a day at Pines & Palms Resort?

No, the front desk at Pines & Palms Resort is not staffed 24 hours a day.

What is the minimum age to check in at Pines & Palms Resort?

The minimum age to check in at Pines & Palms Resort is 21 years of age or older.

Parking & Transportation

Is parking available at Pines & Palms Resort?

Yes, Pines & Palms Resort offers self-parking.

Is parking free, or is there a fee at Pines & Palms Resort?

Yes, parking at Pines & Palms Resort is free.

Does Pines & Palms Resort offer valet parking?

No, Pines & Palms Resort does not offer valet parking.

Does Pines & Palms Resort have EV charging stations?

No, Pines & Palms Resort does not have EV charging stations.

Is airport transportation or shuttle service available at Pines & Palms Resort?

No, Pines & Palms Resort does not offer airport transportation or shuttle service.

Are there taxi or rideshare services nearby Pines & Palms Resort?

Yes, Pines & Palms Resort is near taxi or rideshare services.

Rooms & Amenities

What types of rooms does Pines & Palms Resort offer?

You can see the different room options at Pines & Palms Resort here.

Are there accessible rooms available at Pines & Palms Resort?

Yes, Pines & Palms Resort has accessible rooms available.

Are the rooms at Pines & Palms Resort pet-friendly?
Do rooms at Pines & Palms Resort include a mini fridge, microwave, or coffee maker?

Yes, rooms at Pines & Palms Resort include a mini fridge, microwave, and coffee maker.

Is there complimentary Wi-Fi in the rooms and public areas at Pines & Palms Resort?

Yes, Pines & Palms Resort provides complimentary Wi-Fi in the rooms and public areas.

Do the rooms at Pines & Palms Resort have air conditioning or heating?

Yes, the rooms at Pines & Palms Resort have air conditioning and heating.

Are cribs or rollaway beds available at Pines & Palms Resort?

Pines & Palms Resort has Pack and Plays available by request.

Does Pines & Palms Resort offer housekeeping daily?

Yes, Pines & Palms Resort offers daily housekeeping.

Dining

Is there an on-site restaurant or bar at Pines & Palms Resort?

Yes, Pines & Palms Resort features a Food Truck and Coffee Truck on-site.

Does Pines & Palms Resort offer room service?

No, Pines & Palms Resort does not offer room service.

Is breakfast included at Pines & Palms Resort? If not, is it available for purchase?

No, breakfast is not available at Pines & Palms Resort.

Does Pines & Palms Resort recommend nearby restaurants?

Yes, Pines & Palms Resort recommends plenty of good dining options around the resort.

Leisure & Activities

Does Pines & Palms Resort have a pool? Is it heated, indoor, or outdoor?

Yes, Pines & Palms Resort has a heated/tempered outdoor pool.

Is there a fitness center or gym on-site at Pines & Palms Resort?

Yes, Pines & Palms Resort has a fitness center or gym on-site.

Does Pines & Palms Resort offer spa services?

No, Pines & Palms Resort does not offer spa services.

Are there any activities or entertainment options at Pines & Palms Resort?

Yes, you can learn more about the activities at Pines & Palms Resort on our Activities page.

Are there any family-friendly activities near Pines & Palms Resort?

Yes, you can learn more about the family-friendly activities nearby here.

Business & Events

Does Pines & Palms Resort offer meeting or event spaces?

No, Pines & Palms Resort does not offer meeting or event spaces.

Is there a business center available for guest use at Pines & Palms Resort?

No, Pines & Palms Resort does not have a business center available for guest use.

Does Pines & Palms Resort offer free printing or workspace options?

No, Pines & Palms Resort does not offer free printing or workspace options.

Location & Nearby Attractions

What are the closest attractions or points of interest near Pines & Palms Resort?

The closest attractions near Pines & Palms Resort are Robbie’s Marina, Theater of the Sea, Diving Museum, Islamorada Beer Company, Keys Brewery, and Islamorada Art Work.

Is Pines & Palms Resort near public transportation?

Yes, Pines & Palms Resort is near public transportation.

Pets

Does Pines & Palms Resort allow pets? What is the pet policy?

No, Pines & Palms Resort does not allow pets.

Are there pet amenities or designated pet areas at Pines & Palms Resort?

No, Pines & Palms Resort does not have pet amenities or designated pet areas.

Safety & Policies

Does Pines & Palms Resort have a smoking policy?

Yes, Pines & Palms Resort has a smoking policy.

Are there any additional resort or facility fees at Pines & Palms Resort?

No, Pines & Palms Resort does not charge an additional resort or facility fee.

Additional Guest Services

Does Pines & Palms Resort offer luggage storage?

Yes, Pines & Palms Resort offers luggage storage.

Is there a concierge or guest services desk at Pines & Palms Resort?

No, Pines & Palms Resort does not have a separate concierge or guest services desk.

Can I ship packages to Pines & Palms Resort?

Yes, Pines & Palms Resort accepts packages.

Does Pines & Palms Resort offer laundry or dry cleaning services?

Pines & Palms Resort has a washer/dryer available for guest use.